Implementation Manager, Onboarding & Subscriber Relations

Full-Time/New York

BrainPOP, a leading creator of online digital educational content including animated movies, student creation tools, learning games, interactive quizzes, and other related activities, seeks an energetic, customer-obsessed leader to manage a new Implementation team for schools and districts. In this role – based at our NYC headquarters – you’ll report to the VP of Onboarding & Subscriber Relations.

The Implementation team will assist school and district subscribers with BrainPOP deployment, working with their technology teams to set up Single Sign-On (SS0) integrations and CSV data uploads. After onboarding customers, our team will be available to troubleshoot common tech issues that may arise, and support BrainPOP adoption and use throughout the year. As Implementation Manager, you will be passionate about contributing to each customer’s success, throughout their lifecycle.

Responsibilities:

  • Build and maintain relationships with district technology staff through BrainPOP implementation and adoption
  • Collaborate with Sales to create implementation plans in line with each district’s needs
  • Ensure successful SSO integrations and CSV data uploads for district customers
  • Oversee account management troubleshooting, ticket escalation, and bug reporting in JIRA
  • Recruit and train new Implementation staff
  • Adopt scalable workflows and tools
  • Create and maintain internal training documentation and external-facing customer support materials
  • Collaborate closely with Product, communicating district customer priorities and participating in the design and evaluation of new products and features

Requirements:

  • 3-5 years experience managing individuals and/or teams
  • Bachelor’s degree
  • Excellent communication and presentation skills
  • Infectious enthusiasm for working with customers
  • Technical support experience and a solutions-oriented mindset
  • Experience implementing single sign-on integrations with G Suite for Education and Learning Management Systems

Our Ideal Candidate:

  • Experience as an Instructional Technology Specialist, Coordinator, or similar role for a school district
  • Experience supporting educational technology in the classroom
  • Experience in relationship management and/or customer success
  • Familiarity with IMS Global standards, in particular LTI and OneRoster API
  • Teaching or training experience

To apply, send a resume and cover letter to jobs@brainpop.com. Be sure to include “Implementation Manager” in the SUBJECT field. No phone calls or recruiters, please.

Equal Opportunity/Affirmative Action Employer