Onboarding & Subscriber Relations Associate

Full-Time/New York

BrainPOP, a global leader in online digital educational resources, seeks a Subscriber Relations Associate to join its team of Customer Support managers. This is a full-time position based at our New York City headquarters. We offer an excellent benefits package and competitive salary.

Responsibilities: 

  • Work one-on-one with subscribers, responding to and addressing enquiries by phone and email, and on social media
  • Support BrainPOP products on a growing number of mobile platforms
  • Collect and share customer feedback and data for product improvement
  • Maintain database of support FAQs
  • Onboard subscribers (from families to school districts) to our websites and products, with enthusiasm and patience
  • Process transactions, maintain and organize payment information
  • Occasionally represent BrainPOP at U.S. educational technology trade shows

Requirements:

  • 1-3 years’ customer service experience
  • Friendly and outgoing personality
  • Ability to organize and manage several tasks at once
  • Amenable to interacting with subscribers all day, every day
  • Familiarity with Microsoft Office and Google Apps
  • Fluency in French or Spanish a plus
  • Teaching/instructional experience a plus
  • Technical support experience a plus

 

To apply, send a brief cover letter and resume to jobs@brainpop.com. Include your full name and “Subscriber Relations Associate” in the subject line. No phone calls or recruiters, please.

Equal Opportunity/Affirmative Action Employer