Customer Support Associate

Full-Time/New York

BrainPOP, a global leader in online digital educational resources, seeks a customer support professional to join the Onboarding & Subscriber Relations team. This is a full-time position based at our New York City headquarters. We offer an excellent benefits package and competitive salary.

Responsibilities:

  • Work one-on-one with subscribers, responding to and addressing enquiries on the phone, email, and social media
  • Support customer issues on BrainPOP websites and mobile apps
  • Provide technical support to new and experienced users, troubleshooting issues for teachers, parents, and administrators.
  • Collect and share customer feedback and data for product improvement
  • Maintain internal documentation and customer-facing Help Center articles
  • Onboard school and district subscribers to our products, with enthusiasm and patience
  • Process transactions, maintain and organize customer payment information

Requirements:

  • 1-3 years customer service experience
  • Enthusiasm for talking with our customers all day, every day
  • Friendly and outgoing personality
  • Ability to organize and manage several tasks at once
  • Familiarity with Microsoft Office and Google Apps
  • An inquisitive mindset

The ideal candidate has:

  • Fluency in Spanish and/or French
  • Teaching/instructional experience

Please apply through LinkedIn.

Equal Opportunity/Affirmative Action Employer