Customer Success Operations Specialist

Full-Time/New York

BrainPOP, a leading creator of digital educational content including animated movies, creation tools, and learning games, seeks energetic, operations-obsessed Success Operations Specialist. In this role, you will report to the Vice President, Onboarding & Subscriber Relations.

The Success Operations Specialist will coordinate processes and tools for post-Sales teams at the company. You will lead continuous, data-driven improvements to streamline internal systems and processes that support customer success at BrainPOP. As a Success Operations Specialist, you will be passionate about planning and executing strategies to improve the customer’s experience.

This is a full-time position based at our New York City headquarters. We offer an excellent benefits package and competitive salary.


  • Coordinate processes and tools across teams (Support, Implementation, and Account Management)
  • Train Onboarding & Subscriber Relations teams on new systems and tools
  • Collaborate with Data team to ensure sustainable collection of customer onboarding & product adoption data
  • Work with cross-functional teams to implement, test, and measure customer lifecycle initiatives to improve product adoption and reduce churn
  • Measure and report on customer onboarding & product adoption KPIs
  • Manage prioritization, tiering, and assignment of accounts for the Implementation team
  • Identify key problem areas for Implementation & Support teams and provide data-driven solutions


  • Results-oriented: capable of seeing projects through from beginning to end
  • Ability to thrive in a fast-paced, entrepreneurial environment
  • Experience working with one or more CRMs or ERPs
  • Bachelor’s degree
  • Excellent communication skills
  • Ability to leverage data to inform and support critical decisions

Our Ideal Candidate:

  • Experience in Customer Success, particularly experience administering a Customer Success platform
  • Experience supporting educational technology in the classroom
  • Teaching or training experience
  • Experience with ruthless prioritization

To apply, send a resume and cover letter to Be sure to include “Customer Success Operations Specialist” in the SUBJECT field. No phone calls or recruiters, please.

Equal Opportunity/Affirmative Action Employer.